SECURED & ENCRYPTED PAYMENT

FREE DELIVERY IN FRANCE,

& FROM 150€  IN EUROPE

GENERAL QUERIES

PUBLISHER


L’IMPATIENCE
Public Limited Company with a capital of 1 000 euros
Head office: 79 rue Victor Hugo, 94200 Ivry sur Seine - France

 

Registered with the Créteil Trade and Companies Register under number 831 057021 00014. 

 

Phone: +33 (0)7 69 26 93 96
Email: amelie@limpatience.com

 

Publications director: Amélie DE CHASTEIGNER

L’Impatience manages an electronic file which holds certain personal data about its customers. When an order is placed on the www.limpatience.com website by new customers, this database is updated with information about them, which will, thereafter, enable us to better meet their expectations and facilitate assistance services provided by the e-shop Customer Services Department. 

In accordance with Law relating to Data Files and Individual Liberties of 6 January 1978, amended in 2004, you have individual right of access, withdrawal and correction provided by law and may in this respect have information relating to them which is no longer relevant removed, by sending a request in writing to L'Impatience at the following address: L'Impatience - 79 rue Victor Hugo, 94200 Ivry sur Seine - France, or by email at the following address: amelie@limpatience.com.

This entire website is subject to French legislation on copyright and intellectual property. All rights of reproduction are reserved, including for downloadable documents and iconographic and photographic representations.

Reproduction of all or part of this website, on any medium whatsoever, is strictly prohibited without the prior written permission of L'Impatience.

Because we are responsible for processing your personal data, L'Impatience makes every effort to protect your privacy when you visit the www.limpatience.com website (the "Site").

This section is devoted to our confidentiality and privacy policy and allows you to learn more about what we do with the personal information you provide on the Site.

L'Impatience will use your personal data in strict compliance with the provisions of the law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms.

This charter supplements our Sites'General Conditions of Sale and applies to all personal information and navigation data collected and processed during your visit to our Site. By using the Site and placing orders, you explicitly accept the use of your personal data in accordance with this privacy policy.

L'Impatience may amend this charter at any time and these amendments shall take effect immediately. The latest version of our privacy policy is permanently available on our Site.

For more information, please contact our service department amelie@limpatience.com during the services' working hours (9AM to 6PM, Monday to Friday).

 

CONTENTS

1. General information
2. The collection of your personal data
3. Access, modification, deletion rights and objection to processing
4. Cookies
5. Location and transfer of your personal data
6. Personal data and navigation information
7. Use of data

1. GENERAL INFORMATION

L'Impatience may collect personal data that you have communicated to us when using the Site, in particular in connection with the creation of a customer account, the placement of orders, Site navigation, or registration for our newsletter.

 

2. THE COLLECTION OF YOUR PERSONAL DATA

2.1 The collected data

We collect and process your names, addresses, e-mail address, password, phone number, IP address, connection data and navigation data, order and deliveries history.

We also perform audience measurements, for example, the number of page views and the number of Site visits.

2.2 Data collection method

We collect the information you provide to us including when:

• You create your customer account,

• You place an order on the Site,

• You browse the Site,

• You participate in a contest,

• You contact our Customer Service.

 

2.3 Purposes of data collection

The personal data that we collect from you during your visits or orders on the Site are necessary for:

• Using the services that L'Impatience and its service providers offer for the Site and/or for managing your orders,

• Processing and resolving all your complaints or questions,

• Managing the creation and maintenance of your customer account,

• Your inscription for the L'Impatience newsletter and also for choosing to regularly receive information about offers proposed on the Site. You can unsubscribe at any time by clicking on the link at the bottom of each newsletter or by sending an e-mail to amelie@limpatience.com

 

We may also collect statistical information to learn about how visitors use the Site (frequency of consultation of different pages, sales statistics in particular).

2.4 Data storage

Data is kept for a period which does not exceed the amount of time required for the purposes of collection.

 

2.5 Data recipient

The personal information that is provided is solely for L'Impatience and certain of our service providers who help us to complete your order, deliver your products, collect your payment, analyse your use of our Site in order to improve its quality and efficiency, and send you information and commercial offers. Our service providers are contractually bound to respect confidentiality as well as the laws in force concerning the protection of your data.

2.6 Security and confidentiality of data

L'Impatience strives to implement effective measures for preserving the confidentiality and security of your personal data. We employ technical controls that are implemented during the collection, processing and transfer of your data.

3. ACCESS, MODIFICATION, DELETION RIGHTS AND OBJECTION TO PROCESSING

In accordance with the amended Data Protection Act of 6 January 1978, you have the right to access, correct and object to personal information concerning you. To do this, you can choose to send your request (including e-mail address, surname, first name, postal address and a copy of your identity document):

• By post: L'Impatience - 79 rue Victor Hugo, 94200 Ivry sur Seine - France

• By email: amelie@limpatience.com 

 

If you formulate a request to delete your personal data, we may, however, keep them in our archives for the duration that is required to fulfill our legal, accounting and tax obligations.

 

4. COOKIES

4.1 What is a "cookie"?

A "cookie" is a small text file placed on your computer when you visit a site or consult an advertisement. Their principal aim is to collect information about your web browsing and to send you information about personalized services. In your computer, cookies are managed by your internet browser.

Our Site is designed to be particularly attentive to our customers' needs and expectations. This is one of the reasons why we use cookies or similar tracing technologies to firstly identify you and then customise our services, which could include accessing your account, managing your shopping cart or memorising your visits.

You can choose to disable cookies at any time. Please be informed that if your browser is configured to refuse all cookies you will not be able to make purchases or take advantage of the Site's essential functions, such as storing items in your shopping cart or receiving personalised recommendations.

4.2 The L'Impatience Cookies

These are the cookies placed by L'Impatience on your computer that are required for browsing the Site, optimising and personalising our Site services.

4.3 Third-Party Cookies

The distribution and use of cookies by third parties is subject to these third parties' privacy policies. We inform you of the purpose of the cookies that we are aware of and of the means at your disposal to make choices regarding these cookies.

We may include third-party computer applications on our Site that allow you to share content from our Site with others or to let others know about your visit or opinion of our Site. This is the case for the "Share" and "Like" buttons used by social networks such as "Facebook", « Instagram", etc. 

The social network which provides an application button can identify you with this button, even if you did not use this button when you viewed our Site. In fact, this type of application button can allow the related social network to follow your browsing activity on our Site, simply because your account on the social network was activated from your device (open session) while browsing our Site.

We have no control over the process used by social networks to collect information related to your browsing on our Site and which is associated with the personal data that they have. We invite you to consult the privacy policies of these social networks to learn what the navigation information collected with these application buttons is used for, especially in terms of advertising. The privacy policies of these social network must allow you to freely exercise your choose, in particular by setting up your user accounts for each network.

 

4.4 Different types of cookies

Different types of cookies are used on our Site, for different purposes.

The required cookies

 

These are the cookies that are required for our Site's operation. They allow you to use the main features of our site (e.g. using the shopping cart or accessing your account). Without these cookies you will not be able to use the Site normally. These are cookies placed by L'Impatience that only concern our Site's operation.

Analytical cookies

These are cookies that allow us to know our Site's use and performance and improve its operation (for example: the pages most often consulted, user searches in the search engine etc...).

Functional cookies

These are cookies that allow us to personalise your experience on our Site. They can also be used to provide you with the features you have requested.

Social network cookies and plug-ins (social buttons)

These social cookies are intended to let users share pages and content via third-party social networks. They also help target advertising on social networks.

Our site also uses "plug-ins" or social buttons.

Social plug-ins make it possible to share pages and contents of the Site on different social platforms. They allow you to "like" and share information from the Site with your friends on the social networks.

For this purpose, plug-ins use cookies to trace user browsing whether you are using these platforms or not and regardless of if you are connected to the social network when browsing. These cookies also serve to target advertising on these platforms.

For more information about the use of your personal data in connection with social networks, you can consult the privacy policies of the related third-party social networks.

Cookies and machine identifiers for securing transactions

Be informed that from the moment you place an order, L'Impatience or service providers acting on its behalf may deposit cookies or collect information relating to your device, including information (technical attributes) related to equipment recognition (computer, tablet or mobile phone) to enable your equipment to be identified for the purposes of securing transactions (prevention of fraud risks). Cookies or "fingerprint" type machine identifiers are used for this purpose. As soon as you arrive on the site, a banner informs you about this information that is collected from your device for constituting a machine identifier. By continuing your purchases on our site without creating a setting for the collection of your machine identifiers, you accept the collection of this information and the creation of the identifier.

If you have any other questions about the management of your personal information or about the use of cookies on our website, we encourage you to contact our Customer Service by email or phone +33 (0) 7 69 26 93 96. Our telephone line is open from 9 AM to 6 PM Monday to Friday.

4.5 Your Preferences concerning Cookies

There are several ways to manage Cookies. Any settings that you make could change your Internet browsing and access to certain services that require the use of Cookies.

At any moment you can choose to change your cookie preferences by configuring your browser so that cookies are either saved in your device or systematically rejected.

You can also set up your browser so that you are regularly prompted to either accept or reject cookies before they are likely to be saved in your device.

a) The Cookies Agreement

If your browser accepts that Cookies are saved on your device, the Cookies that are integrated into the pages and content you have visited may be saved temporarily in a dedicated space in your device and will only be readable by their sender.

 

b) Refusing Cookies

If you refuse to save Cookies in your device or delete those that are already saved, you will no longer be able to benefit from a number of features that remain necessary for browsing certain parts of our Site. In particular, you may not be able to create an online account and consequently, can not order products on the Site.

In this case, we disclaim any responsibility related to the impaired operation of our services that are a result of our impossibility to save or consult the Cookies required for their operation and which you have refused or deleted.

c) How to set preferences on the browser you use?

The configuration of each browser is different for managing Cookies and preferences. It is described in your browser's help menu, which will tell you how to modify your preferences regarding Cookies.

You can choose to disable these cookies at any time. Your browser can also be set to notify you of the cookies that are saved on your computer and ask you to accept them or not. You can accept or refuse cookies on a case-by-case basis or systematically refuse them once and for all.

We remind you that changing settings may modify your access to our services that require the use of cookies.

If your browser is configured to refuse all cookies you will not be able to make purchases or take advantage of the Site's essential functions, such as storing items in your shopping cart or receiving personalised recommendations. In order to manage cookies exactly as you wish, we invite you to configure your browser by taking into account the purpose of the cookies which are mentioned above.

You can disable cookies by following the instructions as follows:

1. If you are using the Internet Explorer browser

• In Internet Explorer, click the "Tools button", and then click "Internet Options",

• In the “General” tab, under “Browsing History”, click “Settings”,

• Click the “Show Files” button,

• Click the “Name” column header to sort all files into alphabetical order, and then browse through the list until you see files beginning with the prefix "cookie" (all cookies have this prefix and usually contain the name of the Web site that created the cookie),

• Select the cookie(s) with the name "L'Impatience" and delete them,

• Close the window that contains the list of files, and then click "OK" twice to return to Internet Explorer.

 

2. If you are using the Firefox browser

• Go to the "Tools" tab of the browser and select the "Options" menu,

• In the window that opens, choose "Privacy" then click "Display cookies »,

  • Locate the files that contain the name "L'Impatience", select and delete them.

 

3. If you are using the Safari browser

• In your browser, choose the “Edit” menu > “Preferences”,

• Click on "Security",

• Click "Show Cookies",

• Select cookies that contain the name "L'Impatience" and click "Delete" or "Delete All",

• After you have deleted the cookies, click « Finished".

 

4. If you are using the Google Chrome browser

• Click the “Tools” icon,

• Select “Options”,

• Click the “Advanced” tab and go to the "Privacy" section,

• Click the “Show Cookies” button,

• Locate the files that contain the name "L'Impatience", select and delete them,

• Click "Close" to return to your browser.

 

5. LOCATION AND TRANSFER OF YOUR PERSONAL DATA

We store your Personal Data in the European Economic Area where the Site servers are located. If we need to transfer and store your personal data outside the European Economic Area, this transfer will be implemented in accordance with the laws in force concerning the protection of personal data.

6. USE OF DATA

L'Impatience will not transfer or sell your Personal Data to unaffiliated third parties or our partners unless you have given your express consent.